I just got off the phone with Darlene from Tiffany and Company. 2 days ago I ordered a Paloma's Graffiti music note pendant in sterling silver for my girlfriend for this upcoming Mother's day.

I must not have been concentrating when I placed my original order because I selected the 3 day ground shipping which put my delivery date well after Mother's day. I called and spoke to Darlene in panic mode. She was friendly, professional and calm. She advised that I would need to re-order the pendant and that she would have the original package intercepted and my money refunded.

She worked everything out without missing a beat. She is and was the perfect representative for a company renowned for grace and elegance.

Thank you Darlene! A satisfied customer David Webb

Review about: Tiffany Customer Care.

Reason of review: Good customer service.

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