I just got off the phone with Darlene from Tiffany and Company. 2 days ago I ordered a Paloma's Graffiti music note pendant in sterling silver for my girlfriend for this upcoming Mother's day.
I must not have been concentrating when I placed my original order because I selected the 3 day ground shipping which put my delivery date well after Mother's day. I called and spoke to Darlene in panic mode. She was friendly, professional and calm. She advised that I would need to re-order the pendant and that she would have the original package intercepted and my money refunded.
She worked everything out without missing a beat. She is and was the perfect representative for a company renowned for grace and elegance.
Thank you Darlene! A satisfied customer David Webb
Review about: Tiffany Customer Care.
Reason of review: Good customer service.